Privacy Policy

MN Affordable Locksmith LLC  |  Effective Date: July 28, 2026  |  Last Updated: July 28, 2026

MN Affordable Locksmith LLC (“MN Affordable Locksmith,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights you have over your information.

This policy applies to information collected through our website at mnaffordablelocksmith.com and through any direct interaction with our locksmith services — including phone calls, text messages, emails, and on-site service visits.

By using our website or requesting our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who We Are

Business Name: MN Affordable Locksmith LLC

Business Address: 331 2nd Ave S, Ste 403, Minneapolis, MN 55401

Phone: (612) 403-2959

Email: contact@mnaffordablelocksmith.com

Website: https://mnaffordablelocksmith.com

We are a mobile locksmith company serving Minneapolis and the greater Twin Cities metropolitan area. We are the data controller for personal information collected through our website and services.

2. Information We Collect

We collect personal information in two ways: information you provide directly to us, and information collected automatically when you visit our website.

2.1 Information You Provide to Us

When you contact us by phone, email, or through our website to request a service, we may collect:

• Your full name
• Your phone number
• Your email address
• Your service location — home address, business address, or the location of your vehicle
• Your vehicle information — make, model, year, and VIN (for automotive locksmith services)
• Your property details — relevant to the service you are requesting
• Proof of identity and ownership documents you provide at the time of service
• Payment information — processed securely through our payment processor; we do not store full card numbers
• Any additional information you voluntarily provide when describing your situation

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

• Your IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited on our website and time spent on each page
• Referring URL (the page you came from before visiting our site)
• Date and time of your visit
• Geographic location at the city or region level (derived from IP address)

This information is collected using cookies, web beacons, and similar tracking technologies. See Section 8 (Cookies) for more detail.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Google Business Profile — if you leave a review or interact with our GBP listing
• Review platforms — Yelp, Yahoo Local, or other sites where you may reference our services
• Referral sources — if another party refers you to our services and provides your contact information with your permission

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing Locksmith Services

• To respond to your service request and dispatch a technician to your location
• To verify your identity and authorization before performing any lockout or lock-related service
• To communicate with you about your service — arrival time, pricing, and job status
• To process payment for completed services
• To maintain records of services performed for warranty and legal compliance purposes

3.2 Business Operations

• To manage and improve our dispatch, scheduling, and service delivery processes
• To train technicians using anonymized service scenarios where applicable
• To detect, prevent, and respond to fraud, misrepresentation, or safety concerns
• To comply with legal obligations, respond to law enforcement requests, and enforce our Terms and Conditions

3.3 Website and Marketing

• To analyze website traffic and understand how visitors use our site (using aggregated, anonymized data)
• To improve our website content, structure, and user experience
• To display relevant advertising on third-party platforms (such as Google Ads) based on general geographic and demographic signals — we do not sell your personal information for this purpose
• To send you service confirmations or follow-up communications if you have provided your contact information

3.4 Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance — processing necessary to provide the locksmith service you requested
• Legitimate interests — operating our business, preventing fraud, and improving our services
• Legal obligation — complying with applicable Minnesota and federal law
• Consent — where you have explicitly provided consent (for example, opting in to receive text message updates)

4. How We Share Your Information

MN Affordable Locksmith does not sell your personal information to third parties. We do not share your information with advertisers for direct marketing purposes. We share your information only in the limited circumstances described below.

4.1 Service Providers

We work with third-party service providers who assist us in operating our business. These providers access your information only as necessary to perform services on our behalf and are contractually required to protect it. Our current service providers include:

• Payment processors — to securely handle credit and debit card transactions
• Website hosting and analytics providers — to host our website and analyze traffic (e.g., Google Analytics)
• Customer relationship and dispatch software — to manage service requests and technician routing
• Advertising platforms — Google Ads and similar platforms receive anonymized or aggregated signals to serve geographic ads; we do not provide them with your name, phone number, or service address

4.2 Law Enforcement and Legal Compliance

We may disclose your personal information to law enforcement agencies, courts, or other government authorities when:

• Required by a valid subpoena, court order, or other legal process
• We believe disclosure is necessary to prevent fraud, protect public safety, or investigate potential criminal activity involving our services
• We are required to cooperate with an investigation involving services obtained through misrepresentation or unauthorized access

4.3 Business Transfers

If MN Affordable Locksmith LLC is involved in a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We will share your information with any other third party only with your explicit prior consent.

5. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes. Our general retention practices are:

• Service records (name, address, vehicle or property information, service performed) — retained for a minimum of 3 years from the date of service for warranty, legal, and insurance purposes
• Payment records — retained for 7 years in accordance with standard accounting and tax compliance requirements
• Identity verification documents — not retained after verification is complete; we confirm identity at the time of service but do not store copies of government-issued IDs
• Phone and email communications — retained for up to 2 years for service follow-up and dispute resolution purposes
• Website analytics data — retained in aggregated, anonymized form; IP-level data is not retained beyond 26 months (Google Analytics default)

When personal information is no longer needed and retention obligations have been met, we delete or anonymize it securely.

6. How We Protect Your Information

MN Affordable Locksmith takes reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Payment processing through PCI-compliant third-party payment processors — we do not store full credit or debit card numbers
• Access controls limiting which employees or contractors can access customer information
• Regular review of our data handling practices

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable Minnesota and federal law.

7. Your Privacy Rights

Depending on your location and the nature of your interaction with us, you may have the following rights regarding your personal information:

7.1 Rights for Minnesota Residents

The Minnesota Consumer Data Privacy Act (MCDPA, Minn. Stat. §§ 325M.10–325M.21, effective July 31, 2025) grants Minnesota residents certain rights regarding their personal data. Please note that the MCDPA applies to businesses that process personal data of 100,000 or more Minnesota consumers per year, or 25,000 or more consumers while deriving over 25% of revenue from selling personal data. MN Affordable Locksmith, as a small local service business, does not believe it meets these thresholds. However, we respect the spirit of these rights and will respond to requests as described below:

• Right to Access — you may request a copy of the personal information we hold about you
• Right to Correction — you may request that we correct inaccurate personal information we hold about you
• Right to Deletion — you may request that we delete your personal information, subject to our legal retention obligations
• Right to Data Portability — you may request your personal information in a portable, machine-readable format
• Right to Opt Out of Sale — we do not sell your personal information; this right is not applicable
• Right to Opt Out of Targeted Advertising — you may request that we stop using your data for targeted advertising purposes

7.2 Rights for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may apply to your personal information. You have rights to know, delete, correct, and opt out of the sale or sharing of your personal information. As noted above, MN Affordable Locksmith does not sell personal information. To exercise your California rights, contact us using the information in Section 11.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at:

• Phone: (612) 403-2959
• Email: contact@mnaffordablelocksmith.com
• Mail: MN Affordable Locksmith LLC, 331 2nd Ave S, Ste 403, Minneapolis, MN 55401

We will respond to your request within 45 days of receipt. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

7.4 Opt Out of Marketing Communications

If you have provided your phone number or email and wish to stop receiving service-related or marketing communications from us:

• Text STOP to any SMS message you receive from us
• Email contact@mnaffordablelocksmith.com with the subject line ‘Unsubscribe’
• Call us at (612) 403-2959 and request removal

Please note that opting out of marketing communications does not affect communications necessary to complete a service you have already requested.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences and help us understand how visitors use our site. We use cookies for the following purposes:

8.2 Types of Cookies We Use

• Strictly Necessary Cookies — required for the website to function. These cannot be disabled.
• Analytics Cookies — help us understand how visitors find and use our website (e.g., Google Analytics). These cookies collect anonymized, aggregated data.
• Advertising Cookies — used by Google Ads and similar platforms to serve geographically relevant ads. These cookies do not identify you personally.

8.3 Third-Party Cookies

Our website may use cookies placed by third-party services including Google Analytics, Google Ads, and our review platform integrations (Trustindex/Google Reviews widget). These third parties have their own privacy policies governing how they use cookie data:

• Google Privacy Policy: https://policies.google.com/privacy
• Trustindex Privacy Policy: https://www.trustindex.io/privacy-policy/

8.4 How to Control Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at contact@mnaffordablelocksmith.com.

10. Third-Party Links and Services

Our website may contain links to third-party websites, review platforms, social media profiles, or other online services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website uses the following third-party integrations:

• Google Maps — for displaying our service area; governed by Google’s Privacy Policy
• Google Reviews / Trustindex — for displaying customer reviews; governed by Google’s and Trustindex’s respective privacy policies
• Google Analytics — for website traffic analysis; governed by Google’s Privacy Policy
• Google Ads — for online advertising; governed by Google’s Privacy Policy

11. Contact Us — Privacy Questions and Requests

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information has been handled, please contact us:

MN Affordable Locksmith LLC

Attn: Privacy Requests

331 2nd Ave S, Ste 403

Minneapolis, MN 55401

Phone: (612) 403-2959

Email: contact@mnaffordablelocksmith.com

Website: https://mnaffordablelocksmith.com

We aim to respond to all privacy-related inquiries within 45 days of receipt.

12. Changes to This Privacy Policy

MN Affordable Locksmith reserves the right to update this Privacy Policy at any time. When we make changes, we will update the ‘Last Updated’ date at the top of this page. If changes are material — meaning they significantly affect how we collect, use, or share your personal information — we will notify you by posting a prominent notice on our website or by contacting you directly if we have your email address.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Minnesota, United States of America. Any disputes arising from or relating to this Privacy Policy shall be resolved in the state or federal courts located in Hennepin County, Minnesota, in accordance with the dispute resolution provisions in our Terms and Conditions.